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Frequently Asked Questions
1. How can I contact customer support?
You can reach our customer support team via email at info@attuality.it or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
2. What are your customer service hours?
Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (Italian time). We are closed on weekends and public holidays.
3. Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, view order history, and receive updates on promotions and new arrivals.
4. How do I reset my password?
To reset your password, go to the login page and click on “Forgot your password?” You’ll receive an email with instructions to create a new one.
5. How do I use a discount code?
At checkout, enter your discount code in the designated box. Please note that only one discount code can be used per order, and some codes may have exclusions or expiration dates.
6. What is your refund policy?
We offer refunds on unopened and unused items returned within 14 days of delivery. Refunds will be issued to the original payment method. Please refer to our Refund Policy and Terms of Service for more details.
7. How long does it take to process a refund?
Once the returned item is received and inspected, we’ll process your refund. This may take 5–7 business days depending on your payment provider. We’ll notify you via email once the refund has been issued.
8. Will I receive a full refund for my return??
We offer a full refund for unopened and unused items returned in their original condition.
9. Can I get a refund if the product is damaged or defective?
Yes, if you receive a damaged or defective item, please contact our customer service within 7 days of delivery. We’ll arrange a replacement or issue a full refund, including shipping costs.
10. Can I exchange an item instead of getting a refund?
Yes, we offer exchanges for unopened and unused products. If you’d like to exchange an item, please contact our customer service to begin the process. Once we receive the original item, we’ll ship the replacement.
11. How much does shipping cost?
Shipping costs vary depending on your order value, shipping destination, and the selected shipping method at checkout. Free shipping may be available for orders above a certain amount. Please see our Shipping Policy and Terms of Service for full details.
12. Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a tracking number so you can monitor its progress.
13. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Typically, domestic orders take 2–6 business days, while international orders may take 7–14 business days. You can track your order by logging into your account and visiting the order section, and you’ll also receive email updates.
Operating Office
Via Paolo da Cannobio 39
20122 – Milan
Italy
Phone: +39 02 0062 4965
Email: info@attuality.it